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  1. COMMUNICATION CHANNELS IN THE PANEL
  2. SMS

Integration with short codes

ShortCode message is one of the valuable solutions you can use for two-way communication. The advantage of this channel is, first of all, the speed of dispatch, that is, the guarantee that the message will be delivered to users in no time. Equally key is adequate bandwidth, which protects the sender from problems associated with delayed arrival of the message to a larger number of users.

The process of starting a short code number

  1. The service of using a short number for two-way communication is priced individually by the Sales department.

  2. Once the terms and conditions are agreed upon and priced, the number is activated by the Support on the customer's account.

  3. This allows you to start using the short code number for effective SMS communication with the ability to receive replies.

Access to replies to SMS messages:

  1. If you use a short number for two-way communication (short code), you can easily monitor and review the responses sent to this number.

  2. To do this, go to the -> SMS tab in the dashboard, and then select the option -> SMS Campaigns -> Incoming.

  3. This section contains all SMS messages received to a short number, allowing full control over communication with recipients.

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Last updated 6 months ago

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