E-mails report
The E-mail reports tab provides access to detailed real-time message logs. This feature allows the monitoring of the status of each message in real time, making it extremely useful for tracking its journey from the moment it is handed off to MessageFlow until it is delivered or rejected. This tool enables a thorough understanding of what happens to each message at every stage of the delivery process.
Search
In the Search section, you can define search criteria for email logs, allowing for precise retrieval of information about sent messages. The user can utilize the following filtering options.
Search Options
Select date: This function allows the choosing of the date range in which the emails were sent. This is a key parameter that narrows the results to messages sent within the specified time frame.
Status: This option allows the filtering of messages based on their current status, e.g., injected, ok, hardbounce, open, etc.
E-mail to: Enables the searching for messages based on the recipient's email address. This is useful when seeking detailed information regarding correspondence with a specific recipient.
Message ID: This feature allows precise searching for messages based on their unique identifier, assigned to each sent email message.
SMTP Account: Allows the narrowing down of search results to messages sent from a specific SMTP subaccount.
Clicking the Search button after defining the search criteria will display the results.
E-mail List
The E-mail List section displays detailed logs of messages that meet the selected search criteria. Each message is presented in a table with basic information such as: Date Injected, E-mail to, Message ID, Account, and Status.
Detailed Message Logs
To access full information about a message, click on its record in the table. Upon expanding, detailed data is visible, including:
Injection and delivery times: Exact dates of status changes.
Header data: Sender, Recipient, Subject.
Statuses: Final status (e.g.,
ok,hardbounce) and any error messages from the receiving server (e.g., rejection reason).Engagement: Information about email opens and link clicks (along with dates).
Tags: Assigned labels (if tagging was used).
Message size: Total size of the email including attachments.
Exporting Logs (CSV)
The web application allows you to generate a log report to an external file. To do this, use the Export button located above the Search.
How to download the file? Due to the large amount of data, the report is generated in the background.
Click the Export button.
Go to the Operations list tab.
Next to the generated report, click the Download button.
The downloaded .csv file contains detailed technical and status data for each message, including the unique message identifier, creation and last log update time, tags assigned to the message, recipient, sender, subject, message size, and KPI indicators.
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