# Whitelist report

The whitelist is a tool that ensures attempts to deliver messages to selected recipients, implemented to bypass the internal blacklist in the panel. This feature is particularly useful for critical communications, such as internal messages or those sent to key clients.

{% hint style="info" %}
**Note:** Requests to add addresses or domains to the whitelist may be denied if:

* They are added for spamming purposes.
* They originate from general provider domains (e.g., wp, onet, gmail).
* There are other legal or formal reasons preventing acceptance.
* They are marked as "unsubscribe" on the blacklist.
  {% endhint %}

#### E-mail addresses whitelist

**Search Tool**

* **Select SMTP**: The whitelist can be filtered by SMTP subaccount
* **E-mail**: The e-mail address to be searched.

Clicking the **Search** button displays previously added addresses after setting the search criteria.

<figure><img src="https://lh7-qw.googleusercontent.com/docsz/AD_4nXeBulxEefQyhXZrjUTfoI5nuAHst6j1q07-63rhP9I77Fl8caCZFeeNAJc6lsiXeaFLfDXr-FzZCCi--qFVUl9cW-TRcKICOEo04IveLApz1GrW04KYp0XmoMWyOtbpivfj6_op3jNtIs_JryOY8w7jjMEw?key=Ux5Hanj683yPPkgvA1AoXQ" alt=""><figcaption></figcaption></figure>

**Add new address**

* **Select SMTP**: The SMTP account that will not block the added address.
* **E-mail**: The e-mail address to be added to the whitelist.
* **Substantiation**: The reason for adding the address to the whitelist.

Clicking **Save** confirms the operation.

#### Domain Whitelist

**Search Tool**

* **Select SMTP**: The domains added to the whitelist can be filtered by SMTP account.
* **Domain**: The domain name to be searched.

Clicking the **Search** button displays results based on the selected criteria.

**Add New Domain**

* **Select SMTP**: The SMTP subaccount where the domain should be added.
* **Domain**: The domain name to be added to the whitelist.
* **Substantiation**: The reason for adding the domain to the whitelist.

Clicking **Save** adds the domain to the whitelist after completing all fields.

<figure><img src="https://lh7-qw.googleusercontent.com/docsz/AD_4nXf6w1qLh87Rgnk6bHktK0Vk7-ZKNkeES7zF_CqiJFYLFgvqQZVMwGkLoPy1fJfcgygQJxTXgOxyV_3l4ZPv-_4Gf_G4wdWHOPboz1wTCnCtdpC8Xh0hmIdNrdkrPIE6xCXVEynr-bjziOD_ELa7vwZ6iezK?key=Ux5Hanj683yPPkgvA1AoXQ" alt=""><figcaption></figcaption></figure>

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