# Monitoring deliverability, opens, clicks

To check the results of the campaign go to email -> Campaigns -> Report.

1. **"Summary" tab**

   This tab contains basic information about the campaign, such as:

   * Campaign name
   * Shipping time
   * Customer group and number of customers
   * HTML preview of Email creation
   * Statistics: number of messages sent (injected), opened (open), tracked clicks (track), unsubscribed (unsubscribe), and types of deliverability errors (hardbounce, spambounce, softbounce).

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2FINoIqYU123xydrEdXSDu%2FGroup%2018.png?alt=media&#x26;token=c9a92f2e-c9b6-420f-8467-b735c6fbf58b" alt=""><figcaption></figcaption></figure>

2. **Openings**\
   This section shows charts of email openings:
   * Broken down by hour within the first 24 hours of shipment.&#x20;
   * By day, for the first 7 days after shipment.

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2Fks6Zm2EG9MzUMTSpxL8R%2Fimage.png?alt=media&#x26;token=ec95154a-85fc-4b11-93dc-119c135f53ad" alt=""><figcaption></figcaption></figure>

3. **Clicks**\
   In this section you will find statistics on clicks on specific links in the message.
   * Ability to export clicks to an Excel file.
   * The ability to create a group of recipients who clicked a link.

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2F5eEZSQdCqh9eZIwKXtUU%2Fimage.png?alt=media&#x26;token=683dcab9-ea77-44a9-81a5-e8563287173e" alt=""><figcaption></figcaption></figure>

4. Domain report&#x20;
   * Statistics of the domains to which the campaign was sent, along with information about the domain with the highest number of opens and clicks.

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2FwNACkfZM3s9fXlz3FF5l%2Fimage.png?alt=media&#x26;token=650daa10-640c-4a09-bd1f-90952b9c555b" alt=""><figcaption></figcaption></figure>

5. **Heat map**&#x20;
   * Visualization of clicks on different areas of the email creative, with color-coding of the areas that were clicked most often.

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2FMRivkYN1I6l4NJ3htsla%2Fimage.png?alt=media&#x26;token=96b74e23-fefd-4bc4-ae95-5a282ec1dedf" alt=""><figcaption></figcaption></figure>

6. **"Geo/tech report" tab**\
   Opening messages with a breakdown:
   * Cities
   * Countries

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2FNdbCUmYuexgOA8kWsnkC%2Fimage.png?alt=media&#x26;token=b9210a38-290e-4784-a8a3-b7de2fb851ad" alt=""><figcaption></figcaption></figure>

7. "Tools" tab
   * Ability to export undelivered messages along with the reason for non-delivery.
   * Create groups of recipients based on activity (e.g., who clicked, opened the message or who did not).

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2FHy2Tz1FPch8Yw8IrecGc%2Fimage.png?alt=media&#x26;token=7adcf3b1-b2e2-4469-b2ad-46b1c30841d9" alt=""><figcaption></figcaption></figure>

8. Statuses in reports

* **OK:** shows how many emails have been successfully delivered to recipients.
* **Hardbounce:** This indicator refers to messages that have been permanently rejected by mail servers. This usually happens when the email address is inactive or does not exist. Softbounce: This refers to messages that have been temporarily rejected. This can be due to a full mailbox, server problems or other technical difficulties.
* **Spambounce:** Indicates messages that have been blocked by spam filtering systems. This may be because the content of the message was deemed suspicious or the sender was marked as spam.

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