# SOTE

SOTE is an e-commerce platform that provides software for online stores. Integrating with MessageFlow via SMTP allows all your email communication with customers to be sent through a professional infrastructure. Configuring an external SMTP server gives you control over your sending reputation and access to detailed sending analytics, which is fundamental for effective email communication and performance analysis.

## **Before you begin**

Make sure you have your MessageFlow SMTP credentials ready, as you will need them during the configuration process.

* You can find these credentials in your MessageFlow panel under **Email API -> Settings -> SMTP Accounts**.
* For more information, see our general documentation: [Broken link](https://docs.messageflow.com/integrations/e-commerce-and-cms/saas-platforms/broken-reference "mention")

## **Step-by-step configuration**

The configuration consists of two main parts: first, adding the MessageFlow mail server, and second, configuring your email account to use that server.

### Part 1: Adding the MessageFlow Mail Server

1. Log in to your SOTE backend panel.
2. Navigate to the **Applications -> Mail section**.

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2FE2tqbpbARsTTXFwMxPKB%2Fsoteen11.png?alt=media&#x26;token=aa53538a-12db-442b-93e0-8198ba53510a" alt=""><figcaption></figcaption></figure>

3. From the left-hand menu, select the **Mail servers** tab and click **Add**.

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2FdLatEapYotq90uoSXx5S%2Fsoteen2.jpg?alt=media&#x26;token=9ea8cfa1-9302-45c6-88d7-bd3141b121bf" alt=""><figcaption></figcaption></figure>

4. Fill in the form fields with the following data:

* Name: Enter a name to identify the server, e.g., "MessageFlow".
* SMTP server address: `smtp.messageflow.com`
* Use encrypted connection: Select TLS.
* Port: `587`.

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2F9VDtrepn1s4FY8QNCflc%2Fsoteen33.png?alt=media&#x26;token=b010475a-9598-4553-9ca0-23bfd4dcfc76" alt=""><figcaption></figcaption></figure>

5. Click the **Save and add** button.

### Part 2: Configuring the Email Account

1. Go to the **Mail -> Email accounts** tab.
2. Click **Add** to create a new account configuration.
3. Fill in the form with the following information:
   * Mail server: Select the "MessageFlow" server you configured in the previous step.
   * Account address: Enter the email address you will be sending messages from (e.g., <shop@yourdomain.com>). Remember that this domain must be properly authorised in your MessageFlow panel beforehand.
   * Name: Enter the desired sender name (e.g., your company name).
   * SMTP server address: This should match the server address from Part 1: `smtp.messageflow.com`.
   * Username: Enter your username in the format `1.your_account_name.smtp`.
   * Password: Enter the password for your SMTP account.
4. Specify whether this email address should be the default sending address or used for sending newsletters by checking the appropriate options.

<figure><img src="https://1762163817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDIGjHYIXYoHyJoOeeUgD%2Fuploads%2FsUHg1tmf2lpz0QY9H49y%2Fsoteen44.png?alt=media&#x26;token=f8f13377-8996-4820-9b7b-63f107aa7ebd" alt=""><figcaption></figcaption></figure>

5. Click **Save and add**.

## **Verifying the integration**

After completing the configuration, send a test email from the SOTE panel.

Then, log in to the MessageFlow panel and go to the Email API -> Email Reports section. The sent message and its status should be visible there.