Data Act

Vercom's Compliance with the Data Act

The Data Act (EU Regulation 2023/2854) is a landmark piece of legislation that transforms the digital services market to the benefit of enterprises. The new regulations ensure organizations free access to their own data in universal formats, significantly enhancing the flexibility of IT strategies and bargaining power in negotiations with technology providers, thereby eliminating the risk of enterprise dependence on specific platforms (so-called vendor lock-in).

Vercom fully supports the new European standards, actively adapting its processes, infrastructure, and policies to the requirements of the Data Act, so that clients can exercise their full rights effectively, securely, and in accordance with best market practices. At the core of our approach, we place building relationships based on trust and transparency, transforming legal requirements into tangible business benefits for our partners.

In the following points, we present examples of measures and mechanisms we have implemented so that the strategic assumptions of the Data Act translate directly into measurable effects in daily cooperation with our clients.

• Freedom to Choose a Provider – Vercom does not apply provisions in agreements with clients that constitute artificial barriers hindering a change of service provider. In particular, our agreements do not contain non-standard notice periods or punitive retention clauses that could limit the decision-making freedom of our clients

• Easy Data Export – Vercom ensures data export functionality (to the extent available for a given solution) within the client panels of its solutions equipped with this feature, in a wide spectrum of standard formats, including CSV, JSON, XML, and others commonly accepted in IT environments. All exported data retains a complete relational structure, guaranteeing lossless reconstruction of information in target systems without loss of functionality.

• Open API and Interoperability – In its solutions, Vercom provides publicly available, completely documented APIs consistent with the latest industry standards and popular data exchange formats. Our application programming interfaces are designed for compatibility with other platforms, and their documentation contains detailed examples of implementing our solutions in practice.

• No Restrictions on Using Competitor Solutions – Vercom imposes no contractual restrictions regarding the parallel use of services from competing providers by our clients. Organizations may freely implement multi-vendor strategies, distributing functionalities among different service providers according to their strategic business needs and operational cost optimization.

• Internal Procedure for Data Access by Third Parties – Vercom has implemented a detailed procedure compliant with the Data Act regarding the handling of data access requests submitted, inter alia, by public bodies from countries outside the European Economic Area (EEA). We ensure that any requests for data access from law enforcement agencies, prosecutors, or courts from third-party jurisdictions are subject to rigorous legal assessment regarding compliance with European data protection law and the interests of our clients.

Vercom's implementation of the Data Act demonstrates that the future of the European technology market belongs to platforms that are open, transparent, and prioritize client autonomy over provider interests.

Our actions show that it is worth treating legal requirements as a foundation for building truly partnership-based business relationships grounded in transparency and a balance of interests for both parties.