Compliance with the Data Act
EU Regulation 2023/2854, known as the Data Act, is a new European Union law that strengthens the position of businesses in the digital market. Its goal is to ensure companies have free access to data generated while using services, which prevents dependency on a single technology provider (i.e., vendor lock-in). Vercom actively implements these regulations, treating them as a foundation for transparent and partner-based cooperation with clients.
Below, we outline how we implement the key principles of the Data Act in practice.
Flexible Contractual Terms
At Vercom, we do not use practices that hinder changing a provider. Our contracts are free from non-standard notice periods or punitive retention clauses, ensuring our clients have full decision-making freedom.
Full Access to Data
Our client panels, where applicable, provide the functionality to export data (within the scope available for the given plan) in universal formats (including CSV, JSON, XML). We ensure that exported data maintains its complete structure, allowing for seamless reconstruction in any target system.
Interoperability and Open API
We provide publicly available and fully documented APIs that comply with the latest standards. We design them for easy integration and compatibility with other platforms, and our documentation includes detailed usage examples.
Freedom of Multi-Vendor Strategy
Our contracts do not restrict clients from using services of competing providers. We provide full freedom to implement a multi-vendor strategy, which allows for service diversification and cost optimization.
Protection Against Third-Party Access
Vercom has an internal procedure for handling data access requests, e.g., from public authorities from non-EEA countries, in compliance with the Data Act. All such requests undergo a rigorous legal assessment to protect our clients' interests and ensure compliance with EU law.
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