# Contact & Support

Whether you have questions about our offer or need technical assistance, our team is ready to help.

## **Support Team**

All of our clients are covered by free technical support under the **Basic** plan. As part of this service, our team assists with the day-to-day operation of the platform and answers questions via email and chat.

* Email: [**support@messageflow.com**](mailto:support@messageflow.com)
* Availability: Business days, 8:00 AM - 6:00 PM (Central European Time)
* Response Time: Best effort (no guaranteed response time)

{% hint style="info" %}
If your support request involves highly sensitive data (e.g., credentials, private logs), we recommend using PGP encryption. [Learn more about secure communication and get our public key.](https://docs.messageflow.com/trust-center/abuse-prevention/incident-response-team-cert-vercom#secure-communication)
{% endhint %}

### **Need more? Discover our Support Plans**

For clients who require a guaranteed response time, expert deliverability support, or direct phone contact, we have created the **Advanced** and **Professional** plans. This is the ideal solution for businesses where priority service and minimizing downtime are critical.

[Compare Support Plans and choose the best one for you](https://messageflow.com/pricing/support-plans/)

For the most demanding clients who need strategic support, a dedicated account manager, a custom SLA agreement, or access to an emergency number, we have prepared **Premium** Plans. These are 'tailor-made' solutions, available through direct contact with our Sales Team.

## **Sales Team**

Our experts will be happy to answer questions about our offer, the features of individual plans, and help you choose the best support plan for your business.

* Email: [**sales@messageflow.com**](mailto:sales@messageflow.com)


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