FAQ
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Below we have collected the most frequently asked questions, if your question is not answered here - please !
Creating an account with MessageFlow is completely free. With a free account, users get the ability to send 100 SMS messages, 100 emails and upload up to 100 contacts to their account for 30 days.
Go to , enter your login, Email address and password and accept the regulations. You will receive a notification to your Email address that your account has been created.
Login must consist of a minimum of 5 characters (max. 20) and may not contain any characters other than lowercase letters and numbers. Login due to the login with its use must be unique.
Login must consist of a minimum of 5 characters (max. 20) and may not contain any characters other than lowercase letters and numbers. Login due to the login with its use must be unique.
Data editing for the main login can be done only from the level of this login, or by reporting to the MessageFlow Customer Support Team.
MessageFlow's account login is permanent and cannot be changed. On the other hand, you can update the email address associated with the account. To do this, simply log in and then go to the Account -> Users tab, where you can change your email address.
You have two options for changing your password:
Changing the password in the application
Go to the instruction of your choice and change your password :)
Creating an account with MessageFlow is completely free. With a free account, users get the ability to send 100 SMS messages, 100 emails and upload up to 100 contacts to their account for 30 days.
In the panel, under Account -> Billing, you can edit user data, such as email address and phone number.
Yes, the company data can be changed under Account -> Settlements -> Company Data.
Yes, but this should be reported to finance@messageflow.com or support@messageflow.com.
Yes, in order to receive a duplicate invoice, please contact our billing department at finance@messageflow.com.
Yes, it will be necessary to contact sales sales@messageflow.com to change the package.
Yes, it will be necessary to contact sales sales@messageflow.com to cancel the package.
In the MessageFlow panel, it is possible to grant access for additional users and assign them the appropriate permissions. A detailed step-by-step description of this process can be found in the MessageFlow knowledge base.
If you have a free account, you can report its deletion to support@messageflow.com. On the other hand, for an account with a paid package, it is necessary to contact the sales department at sales@messageflow.com.
Yes, there can be a user whose role is only to manage users and give them permissions.
Currently, user management is only available from the panel, we recognize the option to implement AD, which should solve this problem.
Each user can have the right to create and delete keys. This is one of the permissions. It is possible to give a name to the key.
Yes, the MessageFlow panel allows you to add a restriction by IP, in addition, it is possible to enable the 2FA option.
Remove the dots from the file name. The panel considers everything behind the "." character as an extension. So name.test.txt will be treated as the extension of the file test.txt.
Sender authorization is a functionality that allows you to carry out authorization of domains with which you can carry out shipments. Authorization ensures that your account is protected from unauthorized shipments by third parties.
The sender can be authorized in the panel, under Email -> Common Settings -> Sender Authorization.
It's very simple! Check out this chapter in our knowledge base.
Yes, you can authorize a domain one at a time. Authorization does not work collectively. For each domain separately must be carried out.
To export contacts, go to Contacts -> Group List, and then select Export.
All contacts that have unsubscribed from the database can be found under Contacts -> Archive.
To check whether a campaign has been sent, go to the tab with the list of SMS or email campaigns. Then, from the list of campaigns, select the one you want to check and click on the Report button. The report provides detailed information about the status of the campaign, such as the number of messages sent, deliverability, as well as any errors that may have occurred during the mailing.
You should first go to the Campaign Report and open the Tools tab. In this tab you will find various options that will help you re-send, for example, create a group from the contacts who did not open the message, which will allow you to target the re-campaign to those people. Alternatively, you can choose to export undelivered contacts to retrieve a list of addresses to which the messages did not reach and verify the reason for their rejection (e.g., a non-existent email address).
Statuses for specific e-mail addresses or SMS numbers are available in billing. E-mail -> Sent.
The MessageFlow dashboard offers a wide range of ready-made email templates that you can easily customize to suit your needs and campaigns. Personalizing the templates is very easy with the built-in drag-and-drop editor.
In the MessageFlow dashboard, you can personalize messages sent on different communication channels, such as SMS, email and push. Personalization can be done based on the contact information provided to the panel, such as name, birthday, city, discount code.
In the MessageFlow panel, users have access to detailed information about the performance of their campaigns, both in the e-mail and SMS channels.
For email campaigns, the panel provides the following data: CTR, OR, OK, Hardbounce, Softbounce, Spambounce.
In the case of SMS campaigns, the following statistics are available : delivered, undelivered, clicks on the link, if one appeared in the campaign content.
In the MessageFlow dashboard, users have access to detailed information about the results of their campaigns, both in the e-mail and SMS channels, including whether the campaign was delivered.
Log in to your panel, select the appropriate campaign and click on Report to check shipment details.
The retention period of campaign data depends on the package purchased on the account. For users using the basic package, the data retention period is 3 months.
For emails, a detailed report of openings is available for 10 days after the campaign is sent. The email delivery status can be checked by the user for a period of 40 days after sending an email, or 12 months after sending an SMS campaign.
Go to and complete your login and password. If you don't remember your password click on "Forgot your password?" Once on the page, enter the email address assigned to your account and its name.
As often as possible It is best to remove the hardbounce after each campaign sent.