E-mails report
Last updated
Last updated
The E-mail reports tab provides access to detailed real-time message logs. This feature allows the monitoring of the status of each message in real time, making it extremely useful for tracking its journey from the moment it is handed off to MessageFlow until it is delivered or rejected. This tool enables a thorough understanding of what happens to each message at every stage of the delivery process.
The E-mail Reports tab consists of two main sections:
Search
Email List
In the Search Tool, search criteria for email message logs can be defined, allowing for the precise finding of information about sent messages. The following filtering options can be utilized:
Search Options
Select date: This function allows the choosing of the date range in which the emails were sent. This is a key parameter that narrows the results to messages sent within the specified time frame.
Status: This option allows the filtering of messages based on their current status, e.g., injected, ok, hardbounce, open, etc.
E-mail to: Enables the searching for messages based on the recipient's email address. This is useful when seeking detailed information regarding correspondence with a specific recipient.
Message ID: This feature allows precise searching for messages based on their unique identifier, assigned to each sent email message.
SMTP Account: Allows the narrowing down of search results to messages sent from a specific SMTP subaccount.
Clicking the "Search" button after defining the search criteria will display the results.
The E-mail List section displays detailed logs of messages that meet the selected search criteria. Each message is presented in a table with basic information such as: Date Injected, E-mail to, Message ID, Account, and Status.
Detailed Message Logs
To access detailed information about a selected message, the record in the table should be clicked on. Once the message details are expanded, the following information is visible:
Injected time: Shows the exact time the message was received by the MessageFlow server.
To: Contains the recipient's email address to which the message was directed.
From: Displays the sender's name and email address from which the message was sent.
Subject: Shows the subject of the message, as assigned by the sender.
Tags: Indicates the label assigned to the message, if tagging is set and the message meets its criteria.
Final Status: Provides the final status of the message, e.g., "ok" (message delivered) or "hard bounce" (message rejected by the recipient's server).
Status Date: Shows the date and time when the recipient server confirmed receipt of the message or rejected it.
Intermediate Status: Displays the deferred status, which appears when MessageFlow is temporarily unable to establish a connection with the recipient's server.
Status Details: Contains detailed feedback from the recipient's server, such as error codes or reasons for message rejection.
Open and Opened on: Indicates whether the message was opened by the recipient, and records the time of opening.
Clicked and Click date: Monitors if the recipient clicked on a link within the message, and logs the time of the event.
Click Details: Displays information about clicked links, including URLs and click dates.
Unsubscribe: Indicates whether the recipient unsubscribed from the mailing list using the unsubscribe link.
Message Size: Shows the total size of the email, including attachments.
