SOTE

SOTE is an e-commerce platform that provides software for online stores. Integrating with MessageFlow via SMTP allows all your email communication with customers to be sent through a professional infrastructure. Configuring an external SMTP server gives you control over your sending reputation and access to detailed sending analytics, which is fundamental for effective email communication and performance analysis.

Before you begin

Make sure you have your MessageFlow SMTP credentials ready, as you will need them during the configuration process.

• You can find these credentials in your MessageFlow panel under Email API -> Settings -> SMTP Accounts.

• For more information, see our general documentation: SMTP Integrations

Step-by-step configuration

The configuration consists of two main parts: first, adding the MessageFlow mail server, and second, configuring your email account to use that server.

Part 1: Adding the MessageFlow Mail Server

1. Log in to your SOTE backend panel.

2. Navigate to the Applications -> Mail section.

1. From the left-hand menu, select the Mail servers tab and click Add.

1. Fill in the form fields with the following data:

• Name: Enter a name to identify the server, e.g., "MessageFlow".

• SMTP server address: smtp.messageflow.com

• Use encrypted connection: Select TLS.

• Port: 587.

1. Click the Save and add button.

Part 2: Configuring the Email Account

1. Go to the Mail -> Email accounts tab.

2. Click Add to create a new account configuration.

3. Fill in the form with the following information:

   • Mail server: Select the "MessageFlow" server you configured in the previous step.

   • Account address: Enter the email address you will be sending messages from (e.g., [email protected]). Remember that this domain must be properly authorised in your MessageFlow panel beforehand.

   • Name: Enter the desired sender name (e.g., your company name).

   • SMTP server address: This should match the server address from Part 1: smtp.messageflow.com.

   • Username: Enter your username in the format 1.your_account_name.smtp.

   • Password: Enter the password for your SMTP account.

4. Specify whether this email address should be the default sending address or used for sending newsletters by checking the appropriate options.

1. Click Save and add.

Verifying the integration

After completing the configuration, send a test email from the SOTE panel.

Then, log in to the MessageFlow panel and go to the Email API -> Email Reports section. The sent message and its status should be visible there.