User.com

User.com is a marketing and sales automation platform that helps manage user communication at every stage of the funnel. Connecting it with MessageFlow via SMTP allows all email communication, including marketing automation campaigns, to be sent through a professional infrastructure. This gives you full control over your sending, access to detailed analytics, and the ability to track the status of each message, which is key for optimizing your marketing efforts.

Before you begin

Make sure you have your MessageFlow SMTP credentials ready, as you will need them during the configuration process.

• You can find these credentials in your MessageFlow panel under Email API -> Settings -> SMTP Accounts.

• For more information, see our general documentation: SMTP Integrations

Step-by-step configuration

1. Log in to your account on the User.com platform.

2. Go to Settings -> SMTP settings.

3. Click Create SMTP+ to start configuring a new SMTP server.

4. Fill out the form using your MessageFlow SMTP credentials:

   • SMTP Server: smtp.messageflow.com

   • User: Enter your username in the format 1.your_account_name.smtp.

   • Password: Enter the password for your SMTP account.

   • Email address: Enter the email address that will be used for sending messages (e.g., [email protected]). Remember that this domain must be properly authorised in your MessageFlow panel beforehand.

   • Reply to address: Optionally, enter the email address to which replies will be forwarded.

   • Sender Name: Enter the sender name of the message.

   • Port number: 587.

   • SSL: Ensure this option is disabled.

   • TLS: Ensure this option is enabled.

1. After entering all the data, click Save to save the settings.

Verifying the integration

After saving the configuration, send a test email campaign from the User.com platform.

Then, log in to the MessageFlow panel and go to the Email API -> Email Reports section. The sent message and its status should be visible there.