First Steps

Getting started with the RCS channel is simple and fast. To ensure the highest quality and implementation efficiency, the entire process of configuring and launching your first campaign is handled with full support from our team.

To begin, simply contact us in one of the following ways:

• Contact Form: Fill out the form on our website, selecting a topic such as "Contact Sales / Request a Quote"

• Email Address: Send your inquiry directly to [email protected].

Creating a Brand Agent

A Brand Agent is the core communication entity in the RCS channel, acting as your company’s digital representative. It verifies your messages, helping to build recipient trust.

To create your Brand Agent, we will ask you to prepare the following information:

• Company Logo: Your official logo that will be displayed in the chat window.

  • Dimensions: 224 x 224 pixels.

  • File Size: 50 KB maximum.

• Background Banner: A graphic representing your brand.

  • Format: JPEG.

  • Dimensions: 1440 x 448 pixels.

  • File Size: 200 KB maximum.

• Brand Color: Provided in HEX format and must meet a minimum contrast ratio of 4.5:1 against white (in line with WCAG 2.0 guidelines).

• Agent Language (e.g., Polish, English).

• Short Company Description: A concise text or slogan describing your business.

• Contact Information: Phone numbers, website URL, and email addresses for customers to use.

After receiving this data, our Support Team will handle the creation and configuration of your agent.

Campaign Preparation Process

The process of preparing your first campaign has been designed to be as simple as possible for you. After your Brand Agent is created, the next steps are as follows:

1

Compiling Campaign Materials

We will ask you to provide the content and graphics needed for your first message, including:

• Welcome Message (Single Message): The text that will initiate contact with the recipient.

• Carousel Graphics: If you plan to use the carousel format, prepare up to four graphics showcasing your offer.

• CTA (Call-to-Action) Buttons: Text and links encouraging users to take a specific action.

2

Implementation and Testing

Our Support Team will implement the prepared materials and configure the campaign. We will then conduct joint testing on a selected group of recipients to ensure everything works as expected. Verification is performed on test devices with RCS chat features enabled.

How to check if your phone is ready for testing? To receive test RCS messages, your smartphone must support the service. You can check this in the Messages app (or Messages by Google) by going to Settings and then the "Chat features" section. If the status shows “Connected,” your phone is ready to receive test messages.

3

Launch and Next Steps

After successful tests and your approval, the campaign will be launched. Under our current cooperation model, our Support Team will also handle the full configuration and implementation of your future campaigns, providing support at every stage.