Bounce report

This tab is key for monitoring deliverability issues. It allows for a detailed analysis of the dynamics and types of bounces (undelivered messages), dividing them into permanent (Hardbounce), temporary (Softbounce), and spam-related (Spambounce) errors.

Search Filters

This section allows you to filter data by:

• Date range: Allows you to select the analysis period.

• SMTP Accounts

• Recipient domains

• Sender: Option to filter by Sender Domains or Sender Addresses.

Analysis and dynamics of email bounces

The report presents data in several formats:

• BOUNCED tile: Displays the total number of bounces along with the percentage change compared to the previous, selected period.

• Pie chart: Shows the percentage breakdown of bounces into three categories. Hovering over it reveals detailed data for Hardbounce, Spambounce, and Softbounce (including count, percentage change, and percentage share of all bounces).

• Line chart: Shows the dynamics of the three bounce categories over time (hourly, daily, monthly). Hovering over the chart displays a breakdown of softbounce, hardbounce, and spambounce counts at that point in time.

Bounce category definitions

• Hardbounce: A permanent delivery error; the email address does not exist, the domain is incorrect, or the mailbox has been deleted.

• Softbounce: A temporary problem with delivery (e.g., recipient's mailbox is full).

• Spambounce: The message was rejected because the recipient's server classified it as spam or blocked it due to local anti-spam policy.